Siebel assignment rules, in priority of criteria, sequence of rules, and
correspondence between rules, incident hierarchy and incident solver groups
correspondence between products in SLA and Siebel Contract; OLA priority per
group resolver in SLA, and serialization for hierarchy ranking of incidents
by incident solver groups and by service-product.
incident relating to Siebel Service Request: product, asset, customer,
organization, owner, contract.
and configure: components, jobs, tasks, and PID Windows for consumption on
server CPU and RAM.
model developed for application eService and Siebel HelpDesk, identify
improvements and test failures TEST; maintenance and support, of Siebel Field
Service and HelpDesk application.
- resolve incidence of application Siebel in TEST or
UAT environment with Siebel Tools configuring column in
table, field in business component, control in applet y view in screen.
- write in English the documents functional, mapping
and requirement matrix for factory in India build migration process
- identify the columns of base table (fields in BC)
that they are necessary to load, using Siebel Tools for each control from applet
in application Siebel in the corresponding business component
- identify in external model the columns that
correspond for each column in table EIM and would be received by flat file
- load in table EIM columns
necessary for generate each ROW_ID in table base and for resolve each foreign
key required. Also, columns necessary
for resolve the access to data according to position and visibility of data
according to Organization.
data mapping and workflow with Oracle Warehouse Builder, Informática
PowerCenter and SQLServer
- make .ifb file, use it
with server manager for load table base with table EIM, and tracking the errors
code generated in .log.
- execute Application Siebel with local .srf and access to data in server with purpose to verify
access and visibility to data; in case of error, execute in database the
output SQL of spool and identify condition failure.
- extend columns in table base, table EIM and
execute table mapping to indicate the load of data by EIM.
- make store procedure and function in PL / SQL for
data transformation, and use it in data mapping and workflow.
- module for accountant
register of sales by TPV, and system of affiliations and billing, in JDEdwards OneWorld.
- administration system of
for access by Internet.
- workflow outline by relationship between task that
triggers event and for each it execute activity, as relational scheme as programming
of module that create that relation task-event-activity, in Informix NewEra.
- module for show and load
of amounts in similar form to Excel for system of market consultation built
it in C and Sybase.
- budget system in Clipper;
and module for bills of paying in SQL*Forms and PL/SQL Oracle.
- automated model to identify plans of capture of
know-how in organizations; built in CSP with routines in PL/1 to access files
VSAM and to execute heuristic algorithm.
- I finished course of MCPD C# in AZPE; ITIL FOUNDATION V3, UML OBJECT-ORIENTED ANALYSIS
(OOA) in Tecnocom